Billing Terms & Conditions

This Billing Terms and Conditions policy explains how payments and billing are handled by Dulsyn .

1. Accepted Payment Methods
To provide a secure and easy checkout experience, Dulsyn accepts the following payment options:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover and Diners Club

  • PayPal

  • Apple Pay and Google Pay

  • Bank Transfers for bulk or special orders (contact us for instructions)

All payments are processed in CAD.

2. Payment Processing

  • Full payment is required at the time of purchase.

  • Orders are not shipped or processed until payment is received in full.

  • If a payment fails or is declined, the order will not be confirmed.

3. Pricing and Currency

  • All prices shown on Dulsyn are listed in CAD.

  • Prices may be updated at any time without prior notice.

  • Taxes and shipping fees, where applicable, are calculated at checkout.

4. Secure Payment Processing

  • Dulsyn uses SSL encryption and reputable payment processors to protect all transactions.

  • We do not store credit card numbers or payment information.

5. Refunds and Chargebacks

  • Refunds are issued according to our Refund & Return Policy.

  • Unauthorized or invalid chargebacks will be contested.

  • If you experience an issue, please contact us first at info@dulsyn.com so we can resolve it promptly.

6. Fraud Prevention

  • Dulsyn reserves the right to cancel or place a hold on any order suspected of fraud or unauthorized use.

  • For high-value purchases, we may request additional identity verification.

 

Questions?
Visit our FAQs page or contact our customer service team if you need further assistance.

Contact Information
Store Name: Dulsyn 
Address: 353 Windflower Rd, Winnipeg, MB R3Y 1S4, Canada
Email: info@dulsyn.com
Phone: +16134162946

Customer Service Hours
Hours: Monday to Friday: 9:00 AM – 5:00 PM
Saturday - Sunday: 9:00 AM - 2:00 PM

Response Time: We aim to respond to your email within 24–48 hours on weekdays.