How can we help?

FAQ

Find quick answers about shipping, returns and payments — everything you need to shop confidently and get the perfect fit.

Orders & Shipping

Do you offer free shipping?

Yes, we offer free standard shipping on all orders within United Kingdom. There’s no minimum order value required.
More details: Shipping Policy

How long does delivery take?

Order cut-off time: 2:00 PM (GMT), Monday to Friday

Handling time: 1–2 business days

Transit time: 6–8 business days

Estimated delivery time: 7–10 business days from order date

Which couriers do you use?

We deliver with UPS, USPS, FedEx

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can track your parcel on our Track Your Order page.

Returns & Refunds

What is your return policy?

You can return an item within 30 days of receiving it, for any reason. Items must be unused, undamaged, and in original packaging.
More details: Return Policy

How do I request a return?

Please email info@seltyn.com with your order number and reason for the return. We’ll provide return instructions and, if eligible, a prepaid label.

When will I receive my refund?

Once your return is received and approved, we process refunds within 10 business days to your original payment method.



Can I exchange a product?

Yes. Exchanges are processed via the return system. Just follow the return steps from our Refund Policy, and we’ll send the replacement once we receive your original item.



Payments

What payment methods do you accept?

We accept:

  • Visa, MasterCard, American Express
  • Apple Pay , Google Pay & Shop Pay
  • Discover
  • Diners Club

All payments are processed in GBP.
More info: Billing Terms & Conditions

Is my payment information secure?

Yes. All transactions are protected by SSL encryption, and we use secure, verified payment gateways. We do not store your card details.

What if my payment fails?

If your payment is declined, your order won’t be processed. Please try again or contact us if the issue persists.

Seltyn

Any Questions? Please don't hesitate to ask: 

20 Rutley Close, London, SE17 3NP, United Kingdom

Phone: +447520693895

Email: info@seltyn.com

Opening hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday - Sunday: Closed

We aim to respond to your email within 24–48 hours on weekdays.